Troubleshooting
63
B
Cannot Print
Refill [XX] Ink
The amount of remaining ink in one or
more of the ink tanks is low. The
machine will stop all print operations.
This error message may appear if the
ink dot counter is incorrect even if
some ink remains.
Refill the ink tank.
When you refill the ink tank, fill the ink
up to the upper line, or fill with all of
the ink in the bottle if it does not
exceed the upper line.
A message may appear on the LCD
to verify whether the ink tanks were
refilled.
Press 1 (Yes) to reset the ink dot
counter if ink tank has been refill.
Press 2 (No) if ink tank has not been
refilled.
(See Refilling the ink tanks
on page 53.)
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
The machine has a mechanical
problem.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
See Transferring your faxes or Fax
Journal report on page 69 before
disconnecting the machine so you will
not lose any important messages.
Then disconnect the machine from
the power for several minutes and
reconnect it.
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Close Ink Cover The ink tank cover is not locked in the
closed position.
Firmly close the ink tank cover until it
locks into place.
Comm.Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Cover is Open The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) has been
guided correctly through the cable
channel and out the back of the
machine.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 91.)
Error Message Cause Action
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