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If you experience any problems, please call the Helpline on Freephone 0808 100 6554* or visit www.bt.com/producthelp
44
My Parent and Baby unit(s) are
producing a high-pitched noise
• the Parent and Baby unit(s) may be
too close together. Make sure they
are at least two metres apart.
• you may be too close to the Baby
unit when you press and hold the
button. Make sure they are at least
two metres apart.
• you may have set the sensitivity level
too high. Try adjusting to a lower
level to avoid audio feedback, see
page 32.
The Parent unit plays all sounds
from the Baby unit and I think it is
too noisy
• you may have set the sensitivity level
to Level 5 (maximum). If so, the Baby
unit will transmit any sound detected
to the Parent unit. To lower the
sensitivity level, see page 32.
• you may need to adjust the loud speaker
volume on the Parent unit, see page 27.
The Parent unit doesn’t play any
sound when there is noise from
the Baby unit
• make sure the Parent unit has power.
Check that the power adaptor cable
is correctly connected and the power
is turned on at the wall socket, see
page 17. Make sure that the battery
in the Parent unit is fully charged, see
page 16-17.
• make sure the Parent unit is turned
on, see page 26 and that the loud
speaker volume is not set to off, see
page 27.
• make sure the Parent unit is not
monitoring in multi-CAM mode, see
page 28.
• check that the sensitivity level is not
set too low, see page 32.
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