If you experience any problems, please call the Helpline on Freephone 0808 100 6554* or visit www.bt.com/producthelp
Help 45
The link between the Baby and
Parent unit is lost every now and
then and I’m experiencing sound or
video interruptions
• move the Parent and Baby unit
closer together (but not less than
2 metres) as the Parent unit may be
out of range.
• Reset the units by turning them
off and unplugging the power
adaptor cables. Wait for 15 seconds
and plug them back in. Turn the
units on and allow up to one minute
for them to link.
The battery does not charge in the
Parent unit
• make sure the battery is installed
correctly, see page 16. The battery
light on the Parent unit should be on
when charging.
• try removing the battery completely
and installing it again, then charge
for up to 12 hours.
• if the battery is completely flat, it
may take up to 30 minutes to charge
the Parent unit before it can be used
for a short time.
• after time the battery may begin
to wear out so you might need
to purchase a new battery, contact
the Helpline.
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