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If you experience any problems, please call the Helpline on Freephone 0808 100 6554* or visit www.bt.com/producthelp
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General information
Cleaning
Your units have a durable plastic casing that should
retain their lustre for many years. To clean, use only
a soft cloth slightly dampened with water or a mild
soap. Do not use excess water or cleaning solvents
of any kind.
Guarantee
Your BT Digital Video Baby Monitor 1000 is
guaranteed for a period of 12 months from the date
of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Digital
Video Baby Monitor 1000 or any component
thereof, which is identified as faulty or below
standard, or as a result of inferior workmanship of
materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover the batteries and
any faults or defects caused by accidents, misuse,
fair wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period
Prior to returning your product, please read the
Help section beginning on page 43 or contact the
BT Digital Video Baby Monitor 1000 Helpline on
0808 100 6554* for assistance. Additional answers
to Frequently Asked Questions are available from
www.bt.com/producthelp
In the unlikely event of a defect occurring, the
Helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended or if you require technical
assistance outside of the 12 month guarantee
period, please call BT’s approved technical support
agent, Discount Communications Ltd on
0800 980 8999.
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