If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp 
53
You can easily call a range of useful pre-stored 
numbers and BT Calling Features using the BT 
Services menu. There are two empty entries in the 
menu where you can store your own numbers if you 
wish to.
Pre-stored numbers in the BT Services menu
Helpdesk
B
T 118500
Divert on
Divert off
Divert check
Call wait on
Call wait off
Call wait chk
Empty
Empty
Call the BT3920 Helpline
1. Select Menu, scroll 
Calls
 to 
BT
 
services
 and select  .
2. 
Helpdesk
 is displayed, press   to call the BT3920 
Helpline.
Call BT 118500 (Directory Enquiries)
1. Select Menu, scroll 
Calls
 to display 
BT
 
118500
 and press   to call. 
You need to subscribe to the 
specific BT Calling Feature to 
be able to use some of these 
services. You might have to pay 
a fee.
For more details on BT’s 
Calling Features, go to bt.com/
callingfeatures, refer to the 
user guide supplied when you 
subscribed to the services of 
your choice or call BT free on 
0800 800 150.
If you’re not connected to the 
BT network, some of these 
features may not be available. 
Call diversion services might 
allow other divert options. 
Please contact your telephone 
network provider for details.
BT Services