Advanced phone feature ........................................................................................... 84
BLF ................................................................................................................................................. 84
BLF List .......................................................................................................................................... 86
Call Recording ................................................................................................................................ 88
Hot Desking ................................................................................................................................... 90
Intercom ........................................................................................................................................ 92
Multicast Paging ............................................................................................................................ 95
ACD (Automatic Call Distribution) ................................................................................................. 99
SMS (Short Message Service) ...................................................................................................... 100
Voice Mail .................................................................................................................................... 103
Zero Touch ................................................................................................................................... 104
Function keys (DSS keys). ............................................................................................................ 106
System Maintenance ............................................................................................... 112
Factory Reset ............................................................................................................................... 112
Firmware Upgrade ...................................................................................................................... 113
Pcap Capture ............................................................................................................................... 114
System Logs ................................................................................................................................. 115
Backup and Restore (Configuration File) ..................................................................................... 116
Troubleshooting ...................................................................................................... 117
How can I find the basic information of the IP phone? ............................................................... 117
What is the difference between SIP user ID and Authenticate ID? ............................................. 117
Why is the LCD screen blank? ..................................................................................................... 117
Why does the phone display "Network Unavailable"? ............................................................... 118
Why doesn’t the phone display time and date correctly? .......................................................... 118
Why can’t I access web user interface using the default administrator user name and password
(admin/admin)? .......................................................................................................................... 118
Why can’t I receive calls? ............................................................................................................ 118
Why can’t I place calls? ............................................................................................................... 119
Why does my handset not work?................................................................................................ 119
Why does my headset not work? ................................................................................................ 119
Why can’t I get a dial tone? ......................................................................................................... 119
Why doesn’t the phone ring?...................................................................................................... 120
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General