Canon imagePRESS Lite C170 Series Service Guide
imagePRESS Lite C170 Series Service Guide March 2022
Revision 11 Page 88
C. Internet Support
Canon USA’s Engineering Services and Solutions Division provides high-
quality e-Support via the Internet, and is only available for Canon USA’s
Authorized Servicing Dealers.
1. Canon USA’s e-Support Center Website
To access e-Support, go to the e-Support Center Website.
Canon USA’s e-Support is designed to provide Systems Engineers and
Technicians access to technical support information via the World Wide
Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical
Publications, and other information via e-mail message
• Search for technical solutions with the Integrated Knowledge
Management System through a natural language query
• Read or download on-line documentation
• Download patches and their Readme files
• Download firmware and software drivers
• Track or close logged cases
• Review all open cases
2. Canon USA’s Partner Portal Website
Canon USA’s Partner Portal provides links to BICG Marketing and Service,
Canon Network Access and the Learning Zone.
The Service and Support link provides access to view and download
Service Guides, Customer Expectation Documents and Service
Revenue/Profit Calculators.
Access is limited to an Authorized Dealer’s Management staff. Please
contact your Dealer Administrator to request access to the Partner Portal.
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