•
Press Resume.
•
Highlight the call by using the Navigation cluster and press Select button.
•
Press Hold.
What Is the Difference Between Buttons on the Left and Those
on the Right of the Screen?
Question
What is the difference between the buttons on the left and those on the right of the screen?
Answer
Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to
access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related
tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the session
buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation,
such as Hebrew and Arabic.
Why Do Softkeys Keep Changing?
Question
Why do the softkeys keep changing?
Answer
Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the
call or item you have selected.
What Is the Best Way to Look at Calls When I Have a Shared
Line or Multiple Lines?
Question
What is the best way to look at calls when I have a shared line or multiple lines?
Answer
If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in
chronological order (oldest first). If you do not have an All Calls button, contact your system administrator
to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls
button.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
11.0
141
Frequently Asked Questions
What Is the Difference Between Buttons on the Left and Those on the Right of the Screen?
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