Procedure
Step 1
To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Decline.
Otherwise, press Decline to redirect the current, active call.
Step 2
To redirect an incoming call while not on a call, press Decline.
Step 3
To redirect a held call, first resume the call and then press Decline.
Transfer a Call to Another Number
Transfer allows you to redirect a connected call from your phone to another number.
•
You can redirect a single call to another number that you specify.
•
You can connect two calls to each other without remaining on the line yourself.
Your system administrator controls the ability to transfer calls from one line to another line.
Procedure
Step 1
Verify that you are on an active call (not on hold).
Step 2
Press Transfer .
Step 3
Enter the transfer recipient’s phone number or press a speed-dial button.
Step 4
Wait for the recipient to answer or skip to Step 5 while the call is ringing.
Step 5
Press Transfer again.
Toggle Between Calls Before Completing a Transfer
After you connect to the transfer recipient, but before you transfer a call to this party, you can press Swap to
toggle between the two calls. This allows you to consult privately with the party on each call before you
complete the transfer.
Procedure
Step 1
Call a new conference participant, but do not add the participant to the conference.
Step 2
Press Swap to toggle between the participant and the conference.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
11.0
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Basic Operations
Transfer a Call to Another Number
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