Cisco 8861 - Page 275

Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory
configuration.
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is
placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup
searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1. Phone contacts
2. Call History
3. LDAP Directory
4. XML Directory
The phone searches the XML directory using this format: directory_url?n=incoming_call_number.
Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has
this format, http://your-service.com/dir.xml?n=1234.
Note
Before you begin
• Configure one of these directories before you can enable or disable the reverse name lookup:
• LDAP Corporate Directory
• XML Directory
• Access the phone administration web page. See Access the Phone Web Interface, on page 104.
Procedure
Step 1 Select Voice > Phone.
Step 2 In the Supplementary Services area, set the Reverse Phone Lookup Serv parameter to Yes to enable this
feature.
You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:
<Reverse_Phone_Lookup_Serv ua="na">Yes</Reverse_Phone_Lookup_Serv>
The allowed values are Yes|No. The default value is Yes.
Step 3 Click Submit All Changes.
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
255
Cisco IP Phone Configuration
Enable Reverse Name Lookup