Cisco ASR 1000 Series User Manual (English)

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Common Criteria Operational User Guidance And Preparative Procedures72 pages

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Hardware Installation And Configuration Guide32 pages

Questions and Answers:

D
duffyjoshuaSep 8, 2025
What causes 'DSP SPA: A hardware device error was detected' on Cisco ASR 1000 Network Router and how to fix it?
- A
  Angel EdwardsSep 8, 2025
  The 'DSP SPA: A hardware device error was detected' message on your Cisco Network Router indicates that the DSP firmware was not downloaded to SPA-DSP. DSP firmware is a software that performs all DSP services and is downloaded from SIP to the SPA-DSP. To fix this, reload the SPA-DSP using the `hw-module subslot slot/subslot reload` command from privilege exec command mode.
B
brittanymoodySep 10, 2025
What to do if HDD loosens during handling of the SPA in Cisco ASR 1000?
- V
  Vanessa EnglishSep 10, 2025
  If the system cannot detect the disk and displays the message '%SPA_SE1-3-DISK_NOT_PRESENT: SIP0/0: SPA-WMA-K9[0/0]: Cannot detect the presence of disk drive on the SPA' on your Cisco Network Router: 1. Check for a loose cable connection to the HDD on the SPA and reconnect the cable. 2. Collect the output from the `show tech-support` command on the Cisco WebEx Node SPA console and contact Cisco technical support.
D
dgravesSep 12, 2025
What to do for other HDD hardware errors in Cisco ASR 1000?
- S
  Sierra GoldenSep 12, 2025
  If you see the message '%SPA_SE1-3-DISK_UNKNOWN_STATE: SIP0/0: SPA-WMA-K9[0/0]: The disk drive on the SPA doesn't seems to be on known operational state' on the console of your Cisco Network Router: 1. Check for a loose cable connection to the HDD on the SPA and reconnect the cable. 2. Collect the output from the `show tech-support` command on the Cisco WebEx Node SPA console and contact Cisco technical support.
M
Monica KingSep 13, 2025
What to do if there is a hardware problem on the Cisco WebEx Node SPA?
- M
  Matthew WelchSep 13, 2025
  If the `show logging` command shows a SPA_CPU_ERR message for the SPA_SRVCS_ENGINE facility on your Cisco Network Router: 1. Look up the error message in the Error Message Decoder tool or in the System Messages for Cisco IOS XE document. 2. Record the message exactly as it appears on the console. 3. Collect the output from the `show tech-support` command on the Cisco WebEx Node SPA console and contact Cisco technical support to create a Return Materials Authorization (RMA) case.

Cisco ASR 1000 Series Specifications

General

Series	ASR 1000
Category	Network Router
Operating System	Cisco IOS XE
Memory	Up to 64 GB
Interfaces	10 Gigabit Ethernet
Power Supply	AC or DC options
Dimensions	Varies by model
Encryption	IPsec, SSL
Storage	Varies by model
Operating Temperature	32°F to 104°F (0°C to 40°C)
Humidity	5% to 95% non-condensing
MTBF	Varies by model