Cisco SGE2000 Installation And Configuration Guide

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Cisco SCE 2000 4xGBE Installation and Configuration Guide
OL-7824-06
Chapter 8 Troubleshooting
Troubleshooting Overview
Troubleshooting the Management Subsystem
Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
• Management link is down. (Mng LINK LED not lit--also Status is WARNING)
• Management link is up (Mng LINK LED lit) but does not answer ping
• Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
• Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
• Telnet connection established, but terminates automatically
Note When the management link is down and/or a Telnet connection cannot be established, you must open a
CLI session on a local terminal connected to the CON port. This enables you to solve the problem and
then reconnect through the management port.
Returned error is:
Package file <filename>does
not contain magic header
The file is not a software
installation package file.
Verify that you are trying to open
the correct package file.
Returned error is:
Error—There are only X free
bytes on device <device
name>, but Y bytes are
needed for the extraction
(where X and Y are stated in
bytes)
/tffs0/ device is full. Delete old and unnecessary files
and try the package extraction
again.
Table 8-5 Troubleshooting the Firmware Package Installation
Diagnostic Action
Table 8-6 Troubleshooting the Management Subsystem
Symptom Diagnostic Action Possible Cause Possible Solution
Management link down:
• Mng LINK LED
not lit
• Status is
WARNING (Status
LED is flashing
orange)
• CLI command
show interface
Mng
• ping to
management
interface fails
RJ 45 connector is not
connected to the
platform or to the
network.
Reconnect the cable to
the Mng port and to
network.
Cable not connected to
configured Mng port.
Reconnect the cable to
the appropriate port or
reconfigure active port.
Interface Mng {0/1 |
0/2} active-port
Cable is broken. Check / Replace the
cable.

Cisco SGE2000 Specifications

General

Jumbo Frame Support	9KB
VLANs	Up to 256
Management	Web-based, SNMP, CLI
Standards	IEEE 802.3, 802.3u, 802.3ab, 802.3z, 802.3x, 802.1D, 802.1Q, 802.1p, 802.1w
Dimensions	440 x 44 x 257 mm
Power Supply	100 to 240V AC, 50-60 Hz
Operating Temperature	0°C to 40°C
Storage Temperature	-20 to 70°C (-4 to 158°F)
Humidity	10% to 90% non-condensing
Weight	3.2 kg