6
General Warnings
Contacting Support
The program does NOT have an Undo button/option. If you configure and save the wrong
values by mistake, your only option to revert to the original is to type back the original
values and save again. If you do not remember the original values or are in doubt, please
contact your CNC Factory technician for help reverting to the original settings. Using
incorrect values may cause damage to your router or make it fail.
Critical interfaces that may cause irreparable damage to your router are usually
password-protected. This password is available upon request from your CNC Factory
technician. There will be advanced segments of the program that you will not need for
your day-to-day operations and are reserved for technicians’ use only, and they will be
identified as such. Please avoid tinkering with advanced features, which may or may not
be password-protected.
Improper operations that may cause the router to fail, damage it, or cause bodily
injury to the operator are prefaced with this warning sign.
Your lifetime technical support can be accessed by calling 714-581-5999* or online via:
We will try to resolve your issue as quickly as possible via phone call or remote access. Should those not
suffice, you may contact us at 714-581-5999 to talk about an on-site visit by a technician. Separate charges
may apply.
If you do not have a Zendesk
log-in, please contact support@
cncfactory.com.
*only available during regular office hours
LOG IN TO ZENDESK OPEN KNOWLEDGE CENTER
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