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Troubleshooting basics

98-175666-D Chapter 5: Service 5-3

5.4 Troubleshooting basics

5.4.1 Overview

This section describes an initial check of the primary functions of the SAILOR XTR GX-

R2 system, and provides some guidelines for troubleshooting. Generally, if a fault

occurs without any obvious reason, it is always recommended to observe the LEDs and

the BDU display showing the active events. Possible failure states are shown in the

web interface and the display of the BDU:

• SAFE MODE (e.g. hardware error, missing communication link between the ADU and

BDU, excessive ship motion)

• ADU POST error (hardware error)

• BDU POST error (hardware error)

For a list of all the error messages and warnings, see Appendix F.

5.4.2 Administrator password forgotten

If you do not know the administrator password you can get temporary access (1 hour)

to the system.

Do as follows:

1. On the BDU keypad, push and hold the left arrow key for 5 seconds.

2. Wait for the short display of Local administration, followed by the event text:

0807F-0 WARNING Local administration enabled.

This will give you temporary administrator access for 1 hour or until next restart.

3. Open your browser and access the web interface.

4. Enter user name: admin (no password is required).

The Dashboard is displayed.

5. To create or change the password select Settings > User administration.

6. Click on the pencil-shaped icon next to Admin.

7. Type in the new administrator password (minimum 8 characters) and click Apply.

The web interface shows the Dashboard page.

5.4.3 To verify that the antenna can go into tracking mode

In case there is no RX lock on the connected VSAT modem you can activate a VSAT

profile using the generic modem to verify that the transponder data used during

calibration are received correctly. If the SAILOR XTR GX-R2 can go into tracking mode it

is most likely not defective.

Go to Settings > VSAT profiles.

Activate a VSAT profile that is used for azimuth calibration. This is a satellite profile

that uses the VSAT modem profile Service & Calibration.

Note

Accessing the BDU with the local administration function does not

change the current administrator password.

COBHAM Satcom SAILOR XTR GX-R2 User Manual

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