Cocoon HE210303 - Page 33

33
1300 663 907
After Sales Support
help@cocoonproducts.com.au
Model number:
HE210303
02/2022
8CH 1080P SECURITY CAMERA SYSTEMFAQS
Question Solution
Can I add a bigger hard drive? Yes, the Cocoon DVR Unit accepts SATA HDDs up to 6TB in size. If you
are unfamiliar with hard drives and changing computer components,
we strongly suggest you consult a professional. Any damage or
modiications to the internal components may void your warranty.
Always ensure there is no power to the DVR unit when opening the
casing
How long will my DVR record? Depending on your recording settings, resolution and number of
cameras, you can record for up to 90 days on the lowest settings,
or approximately 3.5 days on the highest settings. We recommend
setting motion detection to ‘enable’ to record only when motion is
detected. This will allow you to record even longer
We have changed the password
but we do not remember what
it is
If you have forgotten your password, contact Balco Brands Technical
Suppor for assistance on 1300 663 907 or email us at help@
cocoonproducts.com.au
How can I share security footage
with others?
To view the footage on your computer or send an AVI to other paries
such as the police, refer to “Main Menu - Backup” on page 28
I have a Disk Loss! message DVR cannot detect internal hard drive, reboot your DVR and if
problem persists contact Technical Suppor on 1300 663 907 or
email us at help@cocoonproducts.com.au