16. Limited Warranty
16.1. Limited Warranty. Code warrants each Code product against defects in materials and
workmanship under normal use for three (3) years from the date of End User
purchase (the “Warranty Coverage Term”). If a hardware defect arises and a valid
warranty claim is received by Code during the Warranty Coverage Term, Code will
either: i) repair the defective product using new parts or parts equivalent to new in
performance and reliability; ii) replace the product with a new or refurbished product
with equivalent functionality and performance, which may include replacing a
product that is no longer available with a newer model product; or ii) in the case of
failure with any software, including embedded software included in the product,
provide a patch, update, or other work around. All replaced products become the
property of Code. All warranty claims must be made using Code’s then current RMA
process.
16.2. Exclusions. This warranty does not apply to: i) cosmetic damage, including but not
limited to scratches, dents, and broken plastic; ii) damage resulting from use of the
product with non-Code products or peripherals, including batteries, power supplies,
cables, and docking station/cradles; iii) damage resulting from accident, abuse,
misuse, flood, fire or other external causes, including damage caused by unusual
physical or electrical stress, immersion in fluids or exposure to cleaning products not
approved by Code, puncture, crushing, and incorrect voltage or polarity; iv) damage
resulting from services performed by anyone other than Code or a Code authorized
repair facility; v) any product that has been modified or altered; vi) any product on
which the Code serial number has been removed or defaced. If a Code Product is
returned under a warranty claim and Code determines, in Code’s sole discretion, that
the warranty remedies do not apply, Code will contact Customer to arrange either: i)
repair or replace the Product; or ii) return the Product to Customer, in each case at
Customer’s expense.
16.3. Non Warranty Repairs. Code warrants its repair/replacement services for ninety (90)
days from the date of shipment of the repaired/replacement product to the
Customer. This warranty applies to repairs and replacements for: i) damage excluded
from the limited warranty described above; and ii) Code products on which the
limited warranty described above has expired (or will expire within such ninety (90)
day warranty period). For repaired product this warranty covers only the parts that
were replaced during the repair and the labor associated with such parts.
16.4. No Extension of Term of Coverage. Product that is repaired or replaced, or for which
a software patch, update, or other work around is provided, assumes the remaining
warranty of the original Code Product and does not extend the duration of the
original warranty period.
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