15. Contact Code for support
If any problem is encountered when using a Code device, contact your facility’s technical
support first. If they determine the problem lies with the Code device, they should contact the
Code Support department at https://www.codecorp.com/code-support/
To obtain support, please provide following information:
Device model number
Device serial number
Firmware version
Code Support will respond by telephone, or email.
If it is deemed necessary to return the device to Code for repair, Code Support will provide a
Return Authorization (RMA) Number and shipping instructions. Packaging or shipping
improperly may result in damage to the device and void the warranty.
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