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Main board is defective Replace the main board
4.6.11 Recorder Failures
Symptoms Possible Cause Corrective Action
No printout
Paper is installed reversed Re-install the paper
The record door does not close
well
Check out door and indicator light
The type of paper is wrong Install the right paper
Cable defective or poorly
connected
1. Check if cable between recorder and
DC power supply board is properly
connected.
2.Check that connecting cables and
connectors are not damaged.
Recorder power
supply failure
Test if the power module outputs 5 V
DC and 12V DC correctly.(Please
contact our International Service Dept.
Recorder failure Replace the recorder
Poor print quality
Printer head is dirty
Clean the thermal print head with an
appropriate cleaning solution
Software issue Upgrade the software
Print head failure Replace the print head.
4.6.12 Software Upgrade Problems
Symptoms Possible Cause Corrective Action
System upgrade failure
“system tips”
Upgrade software is damaged Get new software from manufacturer
Software name is incorrect
Check the software name to make sure
there is no error ,specially the capital
words
Main board is defective Chang the main board
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