CommScope ERA UAP2 - Contacting Commscope; Hardware to Software Mapping Information; DAS and Small Cell Technical Support; Telephone Helplines

Contacting CommScope
This chapter tells you how to contact CommScope for addional informaon or for assistance.
Hardware to Software Mapping Information
1. To view or download a document that lists the minimum soware requirements for ERA and ION-E
hardware, do one of the following:
■ Scan the QR Code below.
■ If viewing this document online as a PDF, click on the following URL link: hp://
www.commscope.com/resources/in-building-wireless/era
2. Click on the ERA SW to HW Mapping document link to open it, or right click on the link and select the
Save Target as... opon from the contextual menu.
DAS and Small Cell Technical Support
The following secons tell you how to contact the DAS and Small Cell Technical Support team. Support is
available 7 days a week, 24 hours a day.
Telephone Helplines
Use the following Helpline telephone numbers to get live support, 24 hours a day:
24x7
+1 888-297-6433 (Toll free for U.S. and Canada)
EMEA 8:00-17:00 (UTC +1) + 800 73732837 (Toll free for parts of EMEA and
Australia)
+ 49 909969333 (Toll charge incurred)
Calls to an EMEA Helpline outside of the 8:00 to 17:00
me frame will be forwarded to the 24x7 Helpline.
Online Support
To go to the CommScope Wireless Support Request web site from which you can iniate a Technical Support
cket, do one of the following:
■ Scan the QR Code below.
DRAFT: CONFIDENTIAL
CommScope ERA
®
UAP2 with Fiber Interface Installaon Guide , Release
P/N M0203AB, DRAFT Rev D 40