ComNav Marine 1420 Autopilot System
CUSTOMER REMEDIES
ComNav’s entire liability and the Purchaser’s exclusive remedy against ComNav for the defective
Equipment shall be, at ComNav’s option, either: (a) repair or replacement of the defective
Equipment under the warranties set forth in this Agreement, or, (b) refund of the purchase price of
the defective Equipment, all pursuant to and in accordance with the conditions set forth below:
1. If the Equipment, or any part thereof, proves to be defective within the relevant warranty period, the
Purchaser shall do the following:
a. contact ComNav by phoning 604-207-1600 to discuss the nature of the problem and
obtain shipping instructions (many times a satisfactory solution can be reached without
returning the item); and
b. prepare a detailed written statement of the nature of the circumstances of the defect, to
the best of the Purchaser’s knowledge, including the date of purchase of the Equipment,
the place of purchase, the name and address of the installer, and the Purchaser’s name,
address and telephone number to be sent, along with proof of purchase, to ComNav;
2. If upon examination by either ComNav or an authorized ComNav Dealer, the defect is determined
to result from defective workmanship or material and if the defect has occurred within the relevant
warranty period set forth above, the Equipment or the defective parts thereof shall be repaired or
replaced, at ComNav’s sole option, without charge, and shall be returned to the Purchaser at
ComNav’s expense. Return delivery will be by the most economical means. Should the Purchaser
require that the Equipment be returned by a faster method, the costs incurred by the expedient
delivery will be pre-paid by the Purchaser;
3. No refund of the purchase price for the Equipment will be made to the Purchaser unless ComNav is
unable to remedy the defect after having a reasonable number of opportunities to do so. Prior to
the refund of the purchase price, the Purchaser must submit a statement in writing from an
Authorized ComNav Dealer that the installation instructions in the manual have been complied with
in full and that the defect remains.
4. Warranty service shall be performed only by ComNav or an Authorized ComNav Dealer. Any
attempts to remedy the defect by anyone else shall render the warranties set forth in this
Agreement void;
5. Charges for overtime, standby, holiday and per diem will not be paid by ComNav and are
specifically excluded from the warranties set forth in this Agreement. ComNav may, under special
circumstances, and with ComNav’s PRIOR approval, pay ONE TIME travel costs. Any cost of ferry,
boat hire, or other special means of transportation must have prior approval from ComNav.
ComNav reserves the right to refuse service charges in excess of one hour if the technician has not
contacted ComNav’s service department for assistance. Travel cost allowance to service certain
Equipment with a suggested retail price of below $2,500.00 (Canadian funds or equivalent) is not
authorized. If repairs are necessary, these products must be forwarded to ComNav or an
authorized ComNav Dealer at Purchaser’s expenses and will be returned as set out in CUSTOMER
REMEDIES, Item 2;
6. There shall be no warranty for defects in, or damages to, the Equipment caused by:
a. faulty installation or hook-up of the Equipment;
b. abuse, misuse or use of the Equipment in violation of the instructions set forth in the
Manual;
c. shipping, alterations, incorrect and/or unauthorized service;
d. accident, exposure of the Equipment to excessive heat, fire, lightning, salt or fresh water
spray, or water immersion except for Equipment specifically designed as, and stated in the
Manual to be, waterproof. Water damage to the Equipment due to failure to cover unused
receptacles is specifically excluded from any warranty set forth in this Agreement; and
e. improper or inadequate ancillary or connected equipment;
7. This warranty does not cover routine system checkouts, alignment, or calibration unless the service
has been authorized in writing by ComNav PRIOR to its commencement; and
8. No Equipment shall be repaired or replaced under warranty if the serial number of that Equipment
has been removed, altered or mutilated.
Document PN 29010012 V1.3
69
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