Cybex 425T Treadmill Service Manual
Customer
Service
Page 3-2
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when
returning material for replacement, repair, or credit. The system assures that returned
materials are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer
will request an RMA from Cybex, if applicable. Under no circumstances will defective parts
or equipment be accepted by Cybex without proper RMA and an Automated Return Service
(ARS) label.
1. Call the Customer Service Hotline listed above for the return of any item that is
defective.
2. Provide the technician with a detailed description of the problem you are having or the
defect in the item you wish to return.
3. Provide the model and serial number of your treadmill. The serial number is located on
the front panel of your treadmill. The serial number begins with a letter, for example:
R09-101331100.
4. At Cybex’s discretion, the technician may request that you return the problem part(s)
to Cybex for evaluation and repair or replacement. The technician will assign you an
RMA number and will send you an ARS label. The ARS label and RMA number must be
clearly displayed on the outside of the package that contains the item(s) to be returned.
Include a description of the problem, the serial number of the treadmill and the name
and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.,
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or
shipments sent C.O.D. will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage — Upon receipt of your shipment, check all boxes carefully. Any damage
seen with a visual check must be noted on the freight bill and signed by the carrier’s agent.
Failure to do so will result in the carrier’s refusal to honor your damage claim. The carrier will
provide you with the required forms for filing such claims.
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