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Limited Warranty: D-Link warrants that the hardware portion of the D-Link products described below will be free
from material defects in workmanship and materials from the date of original retail purchase of the product, for the
period set forth below applicable to the product type (“Warranty Period”), except as otherwise stated herein.
Limited Lifetime Warranty for the Product(s) is defined as follows:
•
Hardware for as long as the original customer/end user owns the product, or five years after product
discontinuance, whichever occurs first (excluding power supplies and fans)
• Power Supplies and Fans Three (3) Year
• Spare parts and spare kits Ninety (90) days
D-Link’s sole obligation shall be to repair or replace the defective Hardware during the Warranty Period at no charge
to the original owner or to refund at D-Link’s sole discretion. Such repair or replacement will be rendered by D-Link at
an Authorized D-Link Service Office. The replacement Hardware need not be new or have an identical make, model
or part. D-Link may in its sole discretion replace the defective Hardware (or any part thereof) with any reconditioned
product that D-Link reasonably determines is substantially equivalent (or superior) in all material respects to the
defective Hardware. Repaired or replacement Hardware will be warranted for the remainder of the original Warranty
Period from the date of original retail purchase. If a material defect is incapable of correction, or if D-Link determines
in its sole discretion that it is not practical to repair or replace the defective Hardware, the price paid by the original
purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All
Hardware (or part thereof) that is replaced by D-Link, or for which the purchase price is refunded, shall become the
property of D-Link upon replacement or refund.
Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially
conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable
documentation, from the date of original retail purchase of the Software for a period of ninety (90) days (“Warranty
Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its
documentation. D-Link further warrants that, during the Warranty Period, the magnetic media on which D-Link
delivers the Software will be free of physical defects. D-Link’s sole obligation shall be to replace the non-conforming
Software (or defective media) with software that substantially conforms to D-Link’s functional specifications for the
Software or to refund at D-Link’s sole discretion. Except as otherwise agreed by D-Link in writing, the replacement
Software is provided only to the original licensee, and is subject to the terms and conditions of the license granted by
D-Link for the Software. Software will be warranted for the remainder of the original Warranty Period from the date or
original retail purchase. If a material non-conformance is incapable of correction, or if D-Link determines in its sole
discretion that it is not practical to replace the non-conforming Software, the price paid by the original licensee for the
non-conforming Software will be refunded by D-Link; provided that the non-conforming Software (and all copies
thereof) is first returned to D-Link. The license granted respecting any Software for which a refund is given
automatically terminates.
Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software of D-Link's
products will not be applied to and does not cover any refurbished product and any product purchased through the
inventory clearance or liquidation sale or other sales in which D-Link, the sellers, or the liquidators expressly disclaim
their warranty obligation pertaining to the product and in that case, the product is being sold "As-Is" without any
warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything
stated herein to the contrary.
Submitting A Claim: The customer shall return the product to the original purchase point based on its return policy.
In case the return policy period has expired and the product is within warranty, the customer shall submit a claim to
D-Link as outlined below:
•
The customer must submit with the product as part of the claim a written description of the Hardware defect
or Software nonconformance in sufficient detail to allow D-Link to confirm the same.
The original product owner must obtain a Return Material Authorization (“RMA”) number from the Authorized D-Link
Service Office and, if requested, provide written proof of purchase of the product (such as a copy of the dated
purchase invoice for the product) before the warranty service is provided.
After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently
marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-
Link will only replace the defective portion of the Product and will not ship back any accessories.
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed.
Products sent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully
insured by the customer and shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA
92708. D-Link will not be held responsible for any packages that are lost in transit to D-Link. The repaired or
replaced packages will be shipped to the customer via UPS Ground or any common carrier selected by D-Link,
with shipping charges prepaid. Expedited shipping is available if shipping charges are prepaid by the customer
and upon request.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing
requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees
to pay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and shipped in
accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
What Is Not Covered: This limited warranty provided by D-Link does not cover: Products, if in D-Link’s judgment,
have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or
if the model or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and
removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for
the product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power
surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone
other than D-Link; Products that have been purchased from inventory clearance or liquidation sales or other sales in
which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
Repair by anyone other than D-Link or an Authorized D-Link Service Office will void this Warranty.
Disclaimer of Other Warranties: EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT
IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-
INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A
PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO NINETY (90)
DAYS. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE
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