150i Desktop Card Personalization System 27
Troubleshooting Tips
Do not attempt any operation inside the system without first turning off the
power unless directed by service or support personnel.
When correcting errors, it is a good idea to perform the following:
• Load the Input Hopper if the card stock is low.
• Clear any rejected cards from the Reject Tray.
• Replace the foil in the Topper Module if it is getting low.
• Replace the Indent Ribbon if it is getting low.
• Make sure the Top Cover is closed and locked and the Output Hopper door
is fully closed.
• Resend data and/or reinitialize the system to attempt recovery.
If a card is loose in the 150i system:
• Check the inside of the 150i system for cards that may have fallen from the
Card Transport Module.
• Remove the cards and attempt to resume printing.
• Do not pull cards from the carriage. Remove cards in the transport Module
carriage by either by
o Reinitializing the system
OR
o Turning the Y (short) spiral leadscrew counterclockwise to move the
carriage to the rear and open the card grippers
OR
o Pushing on the gripper release lever under the card carriage
• Always move the Card Transport by turning either the X (long, left-to-right)
or Y (short, forward-to-rear) spiral leadscrew – never by only pushing on the
carriage.
If cards fall out of the Card Transport Module or jam frequently in the 150i
system, contact your Datacard Service Representative. When removing
jammed cards, take care not to damage components.
If a card is jammed in the Input Hopper:
• Remove any jammed cards from the Input Hopper by pulling cards from the
rear of the Input Hopper through the card throat.
• Attempt to resume printing.
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