17
SP Series Info Central: Troubleshooting
A color panel is missing from
the printed card.
You have printed a card when
the ribbon was moved after
powering off the printer.
The next card will print correctly.
If you move the ribbon often with
the power off, change the Ribbon
Initialization setting to on.
Fine lines appear in the
topcoat, usually on one long
edge of the card.
The printhead intensity for
topcoat is too high.
The card thickness or type of
cards have changed.
The printhead is not aligned
correctly.
Lower the printhead intensity
setting for topcoat.
Change the brightness setting.
Change the intensity for
monochrome (K) or topcoat.
Contact your service provider.
The topcoat appears dull
when the card is held to the
light and turned.
The printhead intensity for
topcoat is too high.
The card thickness or type of
cards have changed.
Lower the printhead intensity
setting for topcoat.
Change the brightness setting.
Change the intensity for
monochrome (K) or topcoat.
Oval areas of the topcoat or
printing are missing.
You have selected “User-defined
bitmap” in the Print Blocking-
Front or Print Blocking-Back
setting in Printing Preferences,
Properties, or Document Defaults
dialog box.
Change the setting to use the
correct type of blocking for your
card.
What you see Possible causes Solutions
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