DataCard SP55 User Manual

38
SP Series Install e-Guide
Troubleshooting a network installation with a print server
The following problems might occur when installing the printer using a direct network connection that includes a
print server. Address the possible causes in the order listed.
The USB cable is defective. Use a different USB cable that is up to 6.5
feet or 2 meters long.
The printer is connected through
more than 5 hubs (or devices) or
through 2 or more unpowered
hubs (or devices).
Remove hubs until the printer is
connected through 5 or fewer hubs (or
devices) or directly to the PC. Make sure
every other hub is powered.
The printer is connected through
a USB hub or device that is
defective.
Replace the USB hub or, if the printer is
connected through another device,
connect both devices through a USB hub.
The printer is connected with a
cable that is longer than
specified.
Use a USB cable that is up to 6.5 feet or 2
meters long.
If the printer is connected through a USB
hub or device, use a shorter cable
between the PC and USB hub.
The USB port on the PC is
defective.
Replace the USB port on the PC.
The operating system identified
the printer but you cancelled the
Add/Found New Hardware
wizard.
Unplug the USB cable, remove the printer
from the Device Manager and then try
again.
There is a communication
problem.
See Communication Problems.
On Windows XP, the Detect New
Hardware wizard does not
identify the printer driver on the
CD-ROM.
The operating system identified
the printer but you cancelled the
Found New Hardware wizard.
Unplug the USB cable, remove the printer
from the Device Manager and then try
again.
The Add/Found New Hardware
wizard appears when the printer
is connected or powered on,
after the printer is installed.
Windows is associating the
printer with its existing printer
database.
The wizard closes. No action is necessary.
The printer you just connected
has a different serial number
than the one previously
connected.
The Wizard installs another copy of the
printer driver. (Find the icon in the Printers
Window.) This occurs because Windows
tracks the serial number of each USB
device connected.
Problem Cause Possible solution
Problem Cause Possible solution

DataCard SP55 Specifications

General

Print Technology	Dye Sublimation
Print Resolution	300 dpi
Print Capabilities	Full-color, monochrome
Card Capacity	100 cards (input hopper), 30 cards (output hopper)
Card Sizes	CR80 (85.6 mm x 54 mm / 3.375" x 2.125")
Connectivity	USB
Power Requirements	100-240 VAC, 50/60 Hz
Operating System Support	Windows 7, 8, 10