6 | Troubleshooting
Workstation Series User’s Guide 62
Preliminary Instructions
1. Ensure the latest software has been loaded.
2. Load the media according to the instructions in the Setup section.
Note: Verify that the paper is properly exiting the printer.
3. Print a Quality Label from the configuration utility or the printer control panel
buttons.
4. Examine the print quality.
Note: Some imperfections can be caused by a contaminated printhead. Clean the
printhead and reprint the label.
Symptom Possible Solutions
No Print or Poor Print Quality Verify the proper media is being used.
Light Print on One Side Contact your technical support representative.
Print Quality Defect Clean the printhead and platen roller with factory-approved
cleaning supplies.
If there are any missing dots, the printhead should be replaced
by a certified technician.
Print Quality gets worse over time Printhead is at the end of life and should be replaced by a
certified technician.
Diminished print quality on the Quality
Label
Incomplete horizontal lines requires an increase in the
sharpness setting.
For higher-grade barcodes, lighten the print by reducing the
darkness setting.
For white specks inside dark boxes, increase the darkness
setting and clean the printhead and platen roller.
If the small font is not readable, increase the darkness setting.
When dithering increments are not equal, adjust the darkness
setting.
If graphics are not displayed properly, adjust the sharpness
setting.
Image size is out of the print area (off
the side or top or truncated from the
next label)
Turn off print truncation.
Ensure the image width is the same as the print width.
Modify horizontal or vertical adjustments.
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