Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
117
System > Diagnostics Overview
The System > Diagnostics page allows the administrator to download or email a tech support report and
complete basic network diagnostics.
Figure 19. System > Diagnostics Page
Options to automatically send the TSR to an external FTP server after a restart and upon generation are
included. Configure the FTP server in the System > Administration page to automatically send the TSR to an
external FTP server. See Configuring External FTP/TFTP Server Settings on page 110 for more information.
Downloading & Generating the Tech Support
Report
Downloading a Tech Support Report records system information and settings that are useful to Dell SonicWALL
Technical Support when analyzing system behavior. The following options are available for Tech Support
Reports:
• Download Current Report—Clicking this button prompts a Windows pop-up to display confirming the
download. Click Save to save the report. The Tech Support Report is saved as a .zip file, containing
graphs, event logs and other technical information about your SMA/SRA appliance.
• Email Current Report— Click to email the TSR report to the Email address specified in the Email
Reports to field.
• Generate TSR on Restart—Enable this option by selecting the check box. When enabled, the SMA/SRA
appliance generates a new TSR upon every restart of the appliance. The latest report generated from an
appliance restart is available in the drop-down list, prefaced with “Restarted_TSR_.”
• Download—This button allows you to download the latest Restarted Tech Support Report to your
local system.
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