Dell SMA 200 - E Frequently Asked Questions; Frequently Asked Questions

Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
E
469
Frequently Asked Questions
This appendix contains frequently asked questions (FAQs) about the Dell SonicWALL Secure Mobile Access(SMA)
or Secure Remote Access (SRA) appliance.
• Hardware FAQ on page 472
1 What are the hardware specs for the SRA 4600 and SRA 1600? on page 473
2 What are the SMA 500v Virtual Appliance virtualized environment requirements? on page 474
3 Do the SMA/SRA appliances have hardware-based SSL acceleration onboard? on page 474
4 What operating system do the SMA/SRA appliances run? on page 474
5 Can I put multiple SMA/SRA appliances behind a load-balancer? on page 474
6 What are the maximum number of connections allowed on the different SMA/SRA appliances? on
page 475
• Digital Certificates and Certificate Authorities FAQ on page 476
1 What do I do if when I log in to the SMA/SRA appliance my browser gives me an error, or if my
Java components give me an error?
2 I get the following message when I log in to my SMA/SRA appliance – what do I do? on page 476
3 I get the following message when I log in to my SMA/SRA appliance using Firefox– what do I do? on
page 477
4 When I launch any of the Java components it gives me an error – what should I do? on page 478
5 Do I have to purchase a SSL certificate? on page 478
6 What format is used for the digital certificates? on page 478
7 Are wild card certificates supported? on page 478
8 What CA’s certificates can I use with the SMA/SRA appliance? on page 478
9 Does the SMA/SRA appliance support chained certificates? on page 478
10 Any other tips when I purchase the certificate for the SMA/SRA appliance? on page 478
11 Can I use certificates generated from a Microsoft Certificate Server? on page 478
12 Why can’t I import my new certificate and private key? on page 478
13 Why do I see the status “pending” after importing a new certificate and private key?
on page 479
14 Can I have more than one certificate active if I have multiple virtual hosts? on page 479
15 I imported the CSR into my CA’s online registration site but it’s asking me to tell them what kind
of Webserver it’s for. What do I do? on page 479
16 Can I store the key and certificate? on page 479
17 Does the SMA/SRA appliance support client-side digital certificates? on page 479
18 When client authentication is required my clients cannot connect even though a CA certificate
has been loaded. Why? on page 479
• NetExtender FAQ on page 480
1 Does NetExtender work on other operating systems than Windows? on page 480