Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
468
Table 51. NetExtender BSOD After Connected
Problem Solution
NetExtender BSOD after connected. 1 Uninstall NetExtender, reboot machine, reinstall the latest
version NetExtender.
2 Obtain the following information and send them to support:
• The version of Secure Mobile Access NetExtender Adapter
from Device Manager.
• The log file located at C:\Program
files\SonicWALL\SMA\NetExtender.dbg.
• Windows memory dump file located at
C:\Windows\MEMORY.DMP. If you cannot find this file,
then you should open System Properties, click Startup
and Recovery Settings under the Advanced tab. Select
Complete Memory Dump, Kernel Memory Dump or
Small Memory Dump in the Write Debugging
Information drop-down list. Of course, you should also
reproduce the BSOD to get the dump file.
• The event logs in Control Panel > Administrator Tools >
Event Viewer. Select Applications and System Events
and use the Action /Save Log File as… menu to save the
events in a log file.
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