Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
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3In the Edit Portal window that displays, click the Virtual Assist tab.
4Click on Enable Virtual Assist for this Portal and click Accept. Virtual Assist is now enabled and ready
to use. Secure Mobile Access users now see the Virtual Assist icon on the Virtual Office page.
5Clear Display Technician Button to hide the technician button on the Virtual Office window and require
technicians to login directly through the client.
6Select Display Request Help Button to display the help button on the Virtual Office for users to launch
Virtual Assist.
7Select Enable Virtual Access Mode to allow Secure Virtual Access connections to be made to this
portal. This must be enabled for Virtual Assist to function on this portal.
8Select Display Virtual Access Setup Link to display the Secure Virtual Access Setup link on the Virtual
Office.
9 Optionally, you can customize all of the Virtual Assist settings for this individual portal using the tabs on
this window.
Virtual Assist is now enabled and ready to use. Secure Mobile Access users now see the Virtual Assist
icon on the Virtual Office page.
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