EN Troubleshooting
03/2020 75 / 84
Number Description Procedure
I702 RIM unplugged RIM unplugged
I703 RIM unplugged RIM unplugged
I888 System software updated No procedure.
I889 Device software updated No procedure.
I891 System started No procedure.
I899 Downgrade not allowed 1- Software downgrade is not allowed for this version.
2- Check the software image version on your USB key.
3- If the problem occurs again, contact your Desoutter
representative for support.
I900 Software update failed 1- Software upgrade failed.
2- Do not remove the USB key and restart the system.
3- If the problem occurs again, contact your Desoutter
representative for support.
I901 Software not found 1- The software upgrade failed: software image in-
valid.
2- Check your USB key: it must have only one image
at the root directory.
I902 Software invalid 1- The software upgrade failed: software image in-
valid.
2- Remove and copy again your software image.
3- Try another USB key.
4- Contact your Desoutter representative for more in-
formation.
I903 Software updater missing 1- The software updater is not available or damaged.
2- Contact your Desoutter representative for more in-
formation.
I904 Backup disabled 1- The "Save parameters" utility is not available.
2- Contact your Desoutter representative for more in-
formation.
I905 USB key full 1- Your USB key is full, all data were not saved.
2- Delete your old backup files and try again.
I906 Save parameters failed 1- An error occurred during backup: data were not
saved.
2- Check the available space on your key, delete files
and try again.
3- If the problem occurs again, contact your Desoutter
representative for support.
I907 Wrong USB port 1- Your USB device is plugged to the wrong port.
2- If your device is a USB key, plug it to the USB front
port.
3- If your device is a USB barcode reader or keyboard,
plug it to the bottom USB ports.
I908 Too HID device 1- Too many USB devices (barcode reader or key-
board) are plugged to the system.
2- Remove all devices and plug them again to the bot-
tom USB ports only.
I909 HID device error 1- Your USB device is not supported by the system.
2- Only USB barcode reader and USB keyboard are
supported.
3- If the problem occurs again, contact your Desoutter
representative for support.
I910 Save program error 1- Plug an USB key to the front panel.
2- Check available space on your USB key, delete
some old backup and try again.
I911 Load program error 1- Plug an USB key to the front panel.
2- The .zip file was not found: check that it is in the
correct directory.
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