108 Technical Information
A valid Internet connection is required for both the Sharer’s
and Follower’s smart device. Adherence to the following
guidelines will result in a consistent and reliable quality of
service (QoS):
• Ensure the Sharer’s smart device has a working
Internet connection via Wi-Fi or cellular network
• Ensure the Follower’s smart device has a working
Internet connection via Wi-Fi or cellular network
• Ensure the Sharer’s smart device is within 15 feet of
the Dexcom G4 PLATINUM Receiver with Share
The risks associated with QoS are mitigated because the
data is requested from the Dexcom CGM Receiver every
ve minutes. In addition, as noted in the User Manual,
the Dexcom Share System is a secondary notication
feature and is not intended for the replacement of the
real-time continuous monitoring function of the Dexcom G4
PLATINUM System.
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