98 Troubleshooting, Warranty and Customer Support
Dexcom Follow App Troubleshooting
continued
Follower System
Status Screen
Description Troubleshooting Tip
Dexcom Share
Cloud is not
working.
Dexcom Share Cloud is
temporarily not working.
Follower will not be able to
receive notifications from
the Sharer. The Follower
should remind the Sharer
to always refer to the
Dexcom G4 PLATINUM
Receiver with Share first for
CGM information.
Follower Questions
Why is the Dexcom Follow app indicating that I don’t
have an Internet connection?
- Because you do not have a Wi-Fi connection and do not
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