89Troubleshooting, Warranty and Customer Support
Dexcom Share2 App Troubleshooting
Troubleshooting GlucoMonster Status - See the
Troubleshooting Status Issues section in Chapter Three.
Forgot Username - Follow these steps if you forgot
your username.
Step Instruction
Step 1 Press the Forgot Username link in the login screen.
Step 2 Enter the Sharer’s e-mail address that was used to
setup their Dexcom account. An e-mail containing their
username(s) will be sent to this e-mail address.
Step 3 Once the e-mail is received, open it on the same smart
device that has the Dexcom Share2 app. The e-mail will
show the username(s) linked to the e-mail address. Press
on the username to log in.
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