90 Troubleshooting, Warranty and Customer Support
Forgot Password - Follow these steps if you forgot
your password.
Step Instruction
Step 1 Press the Forgot Password link in the Login screen.
Step 2 Enter the Sharer’s username and press the “Submit”
button. An e-mail containing the password will be sent to
the e-mail address used to set up their Dexcom account.
Step 3 Once the e-mail is received, open it on the same smart
device that has the Dexcom Share2 app. Press the “Reset
Password” button.
Do I have a Dexcom account?
In the Dexcom Share2 app, press the Forgot Username
link on the login screen. Provide your e-mail address. If
you have a Dexcom Store or Dexcom Share account, you
will receive an e-mail that contains your username at the
provided e-mail.
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