Dexcom Share - Receiver Troubleshooting

91Troubleshooting, Warranty and Customer Support
Receiver Troubleshooting
Why doesn’t my receiver’s trend screen show a
Bluetooth icon?
- The receiver with Share is unable to communicate with
the Dexcom Share2 app on the Sharer’s smart device.
- Make sure Share is “On” in the receiver Settings.
- Make sure the receiver with Share and the Sharer’s smart
device are within 15 ft of each other.
- On the Sharer’s smart device, open the Dexcom Share2
app.
- Make sure the receiver with Share is paired to the
Sharer’s smart device, by following the directions in
Chapter Two, Pairing Receiver.
I tried to re-pair my smart device with the receiver.
Why can’t my Dexcom Share2 app find my receiver?
- Make sure your receiver with Share is powered on, and
Share is turned “On” in the Settings.
- Make sure the Bluetooth icon on the trend screen is