92 Troubleshooting, Warranty and Customer Support
blinking. If it is not blinking, go to Share settings on the
receiver and select “Forget Device”.
- On your smart device, make sure Bluetooth is on.
- On your smart device, delete any DEXCOMRX devices in
your Bluetooth devices list.
- Make sure you correctly entered your receiver serial
number (see Installing the Dexcom Share2 App).
Why is my receiver’s Bluetooth icon blinking?
- Your receiver is trying to pair with your smart device. It will
continue trying until it times out or until you successfully
pair the receiver.
I was sharing data but I lost my Bluetooth
connection. How can I reconnect?
- Your Bluetooth connection may be lost due to a
disturbance in communication between your receiver
and your smart device. Try to reconnect by opening the
Dexcom Share2 app and checking the Status screen. If
the status is not yet green, ensure the phone and receiver
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