93Troubleshooting, Warranty and Customer Support
are in range, tap the GlucoMonster and follow any help
instructions on the app, then wait up to 5 minutes for the
GlucoMonster status to turn green. If you are unable to
reconnect, call Customer Support at 1.877.339.2664 24
hours a day/7 days a week.
If I am replacing the receiver, do I have to set up my
Followers again?
- You do not have to set up your Followers again if you
replace your receiver.
- You do have to pair the new receiver with your smart
device. Select “Pair Receiver” in the Account tab.
If I am replacing my smart device, what do I do?
- You will need to install the Dexcom Share2 app on your
smart device and follow the setup wizard. Go to Share
settings on the receiver and select “Forget Device.” Then
open the Dexcom Share2 app, log in using your account
you already created and follow the instructions to pair to
your new receiver. The Dexcom Share2 app on your new
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