Appendix D: Troubleshooting 89
Digidesign Software
• Pro Tools software version
• Plug-in versions
• Other Digidesign software
• Additional plug-ins from Digidesign Development Partners
Other Hardware
Refer to the manufacturer’s documentation for operational details.
The most common hardware additions include:
• 1394 (FireWire) cards for Windows systems (manufacturer, model)
• Video Capture cards (manufacturer, model)
To verify that your hardware is qualified for use with your Pro Tools system, refer to the latest
compatibility information on our website
www.digidesign.com/compatibility
Other Software
If you are using other audio or video applications, refer to the manufacturer’s documentation
for operational details.
Make note of any other software that was running when a problem occurred.
Diagnostic Information
Note any DAE errors or other error codes you encounter. Additionally, note the ability to re-
produce the problem under different conditions, for example, with another session, or after
changing settings (such as the Hardware Buffer Size).
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