Appendix 147
A.3 Troubleshooting
If you encounter any problems with your device, consult the following guide and try to solve
these problems. If you are still having problems after reviewing these solutions, please
contact your service provider.
Power & Battery
Problem Solutions
I cannot turn on
my device.
• Soft reset the device with the stylus.
• Connect your device to the AC adapter and check the LED indicator to see if
the device is charging. Possibly the battery is drained off.
My device keeps
turning itself off.
Your device is designed by default to turn itself off if not used for 3 minutes.
This period can be adjusted to a maximum of 5 minutes. Refer to the Power
setting in the manual for more information.
My device’s date
and time reset to
factory default
when the battery
is removed or
replaced.
Always re-insert the battery immediately while replacing it. Data may be lost if
the battery has been removed for a long time.
Why does
the battery
on my device
discharges
faster?
Battery consumption varies from user to user due to the way the device is being
used. Devices set under specific identical test conditions may be compared
objectively.
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