148 Appendix
ActiveSync
Problem
Solutions
ActiveSync on
the computer
cannot detect my
device.
• Make sure you have correctly installed the ActiveSync software found on
the Companion CD that came with your device and followed the instructions
accordingly. Restart your device and/or PC and try again.
• DO NOT plug in the USB cable before loading ActiveSync.
• Make sure the sync cable is connected securely.
• On your PC, make sure the Connection Settings are correctly selected in File
> Connection Settings of Microsoft ActiveSync.
ActiveSync is
connected but
data cannot be
transferred.
Make sure you have established a Partnership with the PC, and check Tools
> Options of Microsoft ActiveSync on your PC to see if the information types
you want have been selected for synchronization. For more information, refer
to Chapter 4.
Display & Sound
Problem Solutions
Screen freezes or
no response.
Soft reset your device by pressing the RESET button with the stylus.
My device
doesn’t make any
sound.
• Check the Sounds settings by tapping Start > Settings > Personal tab >
Sound & Notifications.
• Check the Volume Control. The speaker may be muted.
What audio file
formats can
be used as the
Alarm tone?
The *.wav audio format can be used. WAV files are located under \Windows in
your device..
My device’s
sound cannot be
heard from the
headset.
• Make sure the earphone jack is clean and free from foreign particle.
• Unplugging and then reinserting the headset plug into the earphone jack may
help sometimes.
• Make sure the headset is supplied with the device.
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