Appendix 149
Connections & Bluetooth
Problem Solutions
I cannot connect
to the Internet.
Web surfing
doesn’t work.
• Make sure you have set up and connected to an Internet Service Provider.
• Make sure the wireless connection to your service provider is switched on,
and that the signal is unobstructed.
• Verify with your Internet Service Provider that your user name and password
are correct.
I can’t perform
over-the-air
synchronization.
Synchronizing your device over-the-air (OTA) directly to a Microsoft
Exchange 2003 Server allows you to update your e-mails, contacts, calendar
appointments, and tasks information securely from any location. In order to use
this functionality, you do not need to connect to a network through a computer.
However, it does require that your IT administrator gives you access to this
service.
I cannot use
Infrared (IR)
to transfer
information.
• Transfer only one file at a time or decrease the number of contact cards (try
sending 25 contact cards only at a time).
• Line up the IR ports between your device and the notebook computer so that
they are unobstructed and within close range.
• Make sure nothing is between the two IR ports.
• Adjust the room lighting. Some types of light interfere with IR connections.
Try moving to a
different location or turning off some lights. Do not attempt to
use infrared beaming in the sunlight.
I cannot find
a particular
Bluetooth device.
• Make sure the Bluetooth function on the other device is activated.
• Make sure you are within 10 meters of each other, and there are no
obstructions.
• Make sure the other device is set in “Discoverable” mode.
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