SECTION 5 - TROUBLESHOOTING
5-27
SmartDate 5 06/08
5.9 Cassette Problems
5.9.1 Cassette Release Problems
(SmartDate 5s only)
It is likely that the printer is in the middle of a print, or you have an error message
that has stopped the machine in the middle of the print cycle. The print light on the
front of the printer may or may not be on, depending at what stage of the print
cycle it is at.
You can press the DISCARD PRINT key then remove the cassette to reset the
printer or, do it automatically (see printer settings)
Alternatively you can use the Manual menu functions to move the carriage to the
home position.
Note: The printer will start printing again upon receipt of a print signal. The
current product will not be printed.
5.10 Cassette Insertion Problems
If the cassette will not insert into the printer body, check the following:
(SmartDate 5)
• Check that there is no mechanical interference.
• Check that the cassette rollers are not bent.
•(SmartDate 5s)
• Check that the Shuttle mechanism is set to the home position before insertion.
• Check that the Shuttle rollers are not bent or damaged.
• Replace shuttle rollers if required
5.10.1 Cassette Rollers Alignment
• Pick up the cassette and rotate the ribbon by hand by winding on the take up
spool.
• Look at the ribbon as it goes around the rollers and visually note whether the
ribbon is pulling to one side. If this is the case it is probably the cassette rollers
that are out of alignment.
• If alignment is only slightly out, you may be able to gently knock the roller back
into alignment. Otherwise the cassette roller will have to be replaced.
To Next Page
Loading...