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More on Installation
Removing devices and factory
reset
Devices can be removed from the heating
system using the Wiser Heat app. Go to
‘Home’ then ‘Settings’ then ‘Rooms’, tap on the
device then tap on the ‘Remove from System’
button on the ‘Device Details’ menu screen.
Note: If a device has been removed from
the system, it will no longer be visible in the
app. However, if a device is out of range, or
is switched OFF when the request is made it
will need to be factory reset separately (see
Device Factory Reset below). Where a radiator
thermostat has to be taken off a radiator valve
following removal from the system, follow steps
below:
Open the valve as indicated in Table 1
(radiator thermostat – calibration).
Unscrew the radiator thermostat from the
radiator valve.
Smart plug factory reset
To remove the smart plug from a heating
system, allowing it to be joined to another
system, follow these steps:
Ensure that the smart plug is installed in a
wall socket.
Press and hold the ON/OFF button.
In ve seconds the LED will ash blue six
times then go out. The device is now reset.
Device factory reset
Devices can be reset manually at any time e.g.
if the Heat Hub
R
is replaced. To remove the
device binding to a heating system allowing it to
be joined to another system do the following:
Room thermostat:
Remove the batteries and re-insert them
When the ‘Wiser Thermostat’ splash screen
is displayed press and hold the + and –
buttons for 20 seconds until ‘Join a network’
is displayed
Radiator thermostat:
Twist and hold the cap of the radiator
thermostat in the ‘-‘ direction
Wait a few seconds until the centre LED
begins to ash Red
Keep holding the cap in the ‘-‘ direction until
all 3 LEDs ash once to indicate the device
is resetting. This may take 20 seconds.
Hub factory reset
The Heat Hub
R
can be reset to factory settings,
which will remove all devices from the system
and remove the Wi-Fi connection settings.
Note: This will not remove your Cloud account
so you will either need to call customer services
to remove your account or register with a
different e-mail address.
To factory reset the Heat Hub
R
refer below:
Press and hold the ‘Set-up’ button for more
than 20 seconds
Note: The LED will go through a few LED
sequences, however the reset warning is
indicated by solid Red. This is the nal LED
sequence and upon extinguishing it will
implement the reset.
Note: To re-use devices you may also need to
perform Device Factory Resets on individual
products in accordance with the instructions in
this section.
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