6-O&M_Troubleshooting_r1d Section 6Page 3
EBTRON, Inc • 1663 Hwy 701 S., Loris, SC 29569 • Toll Free: 800-2EBTRON (232-8766) • Fax: 843-756-1828 • EBTRON.com
6.4.2.3. ADJUST OR VERIFY?
If the airflow measuring device is within the measurement uncertainty of the verification technique, EBTRON
strongly recommends that no field adjustment correction is made. EBTRON airflow measurement devices are
factory calibrated to NIST traceable standards. Field adjustment is not required when installed in accordance
to published guidelines.
If field adjustment is required, a gain and/or offset adjustment can be made to the output of the device by
manual entry (Section 3) or by using the Flow Adjust Wizard (Section 4).
If a one-point adjustment is made, make a gain adjustment rather than an offset adjustment to match
the device to the third-party reading.
Do not make an area adjustment in lieu of a gain adjustment since area is used to verify proper setup
of the airflow measurement device.
6.5. CONTACTING CUSTOMER SERVICE
For toll-free factory support call 800-2EBTRON (232-8766), Monday through Thursday 8:00 AM to 4:30 PM
and Friday 8:00 AM to 2:00 PM eastern time or contact your local representative.
Getting and keeping you up and running is our number one priority. We have several factory options to get
you back on track quickly.
Save time and use the EB-Link Reader application for Android and iOS phones and tablets to retrieve
diagnostic data prior to contacting EBTRON Customer Service. Tell the service technician you have
downloaded and saved the diagnostic file for information.
6.5.1. Advance Replacement Service
EBTRON will send out new replacement product(s) to the customer without first examining the
defective/damaged product(s) at the EBTRON factory. The Advance Replacement Policy is described below.
Advance Replacement Policy
1. The customer must perform basic field diagnostics as requested by EBTRON Customer Service to determine which
product component(s) is/are defective/damaged. Once approved, a return merchandise authorization number
(RMA#) will be assigned so that the defective/damaged product(s) can be returned to EBTRON by the customer at
the customer’s expense.
2. The customer must provide a contingency purchase order for the cost of the replacement product(s) in the event that
EBTRON determines the defective/damaged product(s) is/are not covered under warranty.
3. EBTRON will expedite manufacturing and ship the advance replacement product(s) via UPS Ground or similar
method, shipping charges deferred.
4. Any expedited shipping method requested by the customer will be charged to the customer.
5. The defective/damaged product(s) must be received by EBTRON within 10 working days after customer receipt of
the replacement product(s) or the service will be considered non-warranty.
6. The equipment will be inspected based upon the condition at arrival at the EBTRON factory to determine cause of
damage (warranty or non-warranty). The customer should properly package and insure the equipment in case of
shipping loss or damage. Product(s) damaged in shipment will void any warranty claim.
7. If the damage is deemed to be warranty, the contingency purchase order will be destroyed and the return shipping
charge will be paid by EBTRON. If the damage is deemed to be non-warranty, the customer will be invoiced for the
complete cost of all advance replacement product(s) they received and the associated shipping charges regardless of
repair required if the product was returned for Standard Factory Repair Service.
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