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SECTION 5: TROUBLESHOOTING AND MAINTENANCE
5.1 Troubleshooting
Table 6: Error Code Troubleshooting and Diagnosis (continued)
Error Code
Message Displayed
Probable Causes/Possible Solutions
Error 1015
Charging Error
No Thermistor, Charging Error.
Probable Cause:
A problem with the device.
Possible Solution:
Contact ELITechGroup for further instructions.
Error 1016
Battery charging power
supply voltage low.
Battery charging power supply voltage is lower than limit.
Probable Causes:
Problem with the battery charging power supply or trying to use a power supply not
provided by ELITechGroup.
Possible Solutions:
Make sure the power supply provided by ELITechGroup is being used.
Check connections from the power supply to the AC outlet and from the power
supply to the device.
Error 1017
Charging Error
Battery Charge Timeout.
Probable Causes:
The maximum charge time allowed by the charger is 12 hours. The battery may be
bad or there may be a problem with the charging circuit in the device.
Possible Solutions:
If the battery cannot be charged within this allotted time, the battery may need to be
replaced or the device serviced.
High environmental temperature could also cause this to occur.
Error 1018
Charging Error
Probable Cause:
Problem with the battery, not allowing it to charge or a problem with the charging
circuit in the device.
Possible Solution:
Contact ELITechGroup for further instructions.
Error 1019
Charging Error
Probable Cause:
Battery shorted.
Possible Solutions:
Contact ELITechGroup for further instructions.
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