Getting Help
1-6 Introduction
Getting Help
ForadditionalsupportrelatedtotheSecureStackA2orthisdocument,contact
Enterasys
Networksusingoneofthefollowingmethods:
BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasysNetworksservicecontractnumber.
•Adescriptionofthefailure.
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,
changingmode,rebootingtheunit.)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproducts inthe
network.
•Adescriptionofyournetworkenvironment(layout,cabletype.)
•Network
loadandframesizeatthetimeoftrouble,ifknown.
•Thedevicehistory(thatis,haveyoureturnedthedevicebefore,isthisarecurring
problem?)
•AnypreviousReturnMaterialAuthoriza tion(RMA)numbers.
World Wide Web http://www.enterasys.com/support
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail support@enterasys.com
To expedite your message, please type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
techpubs@enterasys.com
To expedite your message, please include the document Part Number in the email message.