118
Solving Problems
■
If you’ve replaced your SCSI
board or changed the SCSI ID,
you may need to uninstall and
reinstall your scanner software.
See the instructions beginning
on page 127.
■
Check for IRQ conflicts with
built-in options.
■
Windows users: check the
System Device Manager in the
Windows Control Panel. If
there is an
Unknown Device
icon, select it and click
Remove
.
■
Macintosh users: if you have an
IEEE 1394 FireWire interface
connection, make sure the
following Extensions are
selected in the Extensions
Manager:
EPSON FW
Scanner Enabler
,
EPSON FW
Scanner Expert
, and
EPSON
FW ScannerLib
.
Also, make sure the IEEE 1394
FireWire scanner interface card
is installed correctly in the
scanner. (See “Installing the
Card in Your Scanner” on
page 109.)
■
If all else fails, uninstall and
reinstall your software. See the
instructions for uninstalling
software beginning on
page 127.
You are unable to connect to the
scanner when you click the
Test
button.
■
Check to make sure your cable
is securely connected to both
the scanner and computer.
■
Try a different cable. If you
have a USB connection, be sure
to use the USB cable that came
with your scanner. If you have a
SCSI connection, try using a
high quality, shielded SCSI
cable, and be sure to restart your
computer after you change the
cable.
■
Turn off both the scanner and
your computer. Then turn on
your scanner before you turn on
the computer.
■
If you’re connected to a USB
hub, try connecting the cable to
the computer’s USB port.
■
If you have a SCSI connection,
make sure your system is
correctly terminated and there
are no conflicting SCSI IDs.
■
If you’re using a network
scanner, check with your
network administrator to see
whether your computer is on a
different router than the scanner
server. If it is, make sure the
1680.book Page 118 Thursday, March 1, 2001 4:28 PM
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