Epson PLQ-30 User Manual

Chapter 5
Where To Get Help
Technical Support Web Site
Epson’s Technical Support Web Site provides help with problems that cannot be solved using the
troubleshooting information in your product documentation. If you have a Web browser and can
connect to the Internet, access the site at:
http://support.epson.net/
If you need the latest drivers, FAQ’s, manuals, or other downloadables, access the site at:
http://www.epson.com
Then, select the support section of your local Epson Web site.
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support services for
assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.
Customer support will be able to help you much more quickly if you give them the following
information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Brand and model of your computer
PLQ-30/PLQ-30M User’s Guide
Where To Get Help 86

Epson PLQ-30 Specifications

General

Color	-
Bitmap fonts	Courier, Draft, OCR-B, Orator, Prestige, Roman, Sans Serif, Script
Character sets	ISO 8859-15, PC437, PC850, PC858
Character pitch	10, 12 cpi
Built-in barcodes	CODABAR (NW-7), Code 128 (A/B/C), Code 39, EAN13, EAN8, Industrial 2/5, Interleaved 2/5, UPC-A, UPC-E
Maximum number of copies	7 copies
Maximum print speed (LQ)	195 cps
Maximum print speed (draft)	360 cps
Maximum printing width (columns)	94
Print direction	Bi-directional
Ribbon life (black, LQ)	5 million characters
Ribbon life (black, draft)	10 million characters
Mean time between failures (MTBF)	12000 h
Standard interfaces	Parallel, RS-232, USB 2.0
AC input voltage	220-240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	4.5 W
Power consumption (typical)	64 W
Storage temperature (T-T)	-30 - 60 °C
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	10 - 80 %
Windows operating systems supported	Windows 10, Windows 2000, Windows 7, Windows 8, Windows 8.1, Windows ME, Windows Vista, Windows XP
Product color	Gray
Country of origin	Indonesia
Page description languages	Epson ESC/P2, PPDS
Sound pressure level (printing)	55 dB
Needles	24
Print technology	Dot matrix
Connectivity technology	Wired
Pallet width	800 mm
Pallet height	3710 mm
Pallet length	1200 mm
Pallet width (UK)	1000 mm
Quantity per pallet	32 pc(s)
Quantity per pallet (UK)	48 pc(s)
Quantity per pallet layer	4 pc(s)
Quantity per pallet layer (UK)	6 pc(s)
Package depth	447 mm
Package width	255 mm
Package height	367 mm
Package weight	9.72 g
Quantity per pack	1 pc(s)

Weight and Dimensions

Depth	280 mm
Width	384 mm
Height	203 mm