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Epson SC-P20000 SERIES User Manual

Epson SC-P20000 SERIES
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User's Guide
CMP0056-04 EN

Table of Contents

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Epson SC-P20000 SERIES Specifications

General IconGeneral
Ink Cartridge Capacity700 ml
Printer TypeLarge Format Inkjet Printer
Media ThicknessUp to 1.5 mm
Print TechnologyPrecisionCore MicroTFP printhead
Media HandlingRoll paper, Cut sheet
ConnectivityGigabit Ethernet
Operating System CompatibilityWindows, macOS
PrintheadPrecisionCore MicroTFP
Ink ColorsCyan, Magenta, Yellow, Black, Light Cyan, Light Magenta
Media TypesRoll paper, Cut sheet
InterfaceUSB 3.0, Gigabit Ethernet
Ink TypeEpson UltraChrome PRO9 Ink

Summary

Copyrights and Trademarks

Introduction

Important Safety Instructions

Instructions to ensure safe and proper use of the product and to prevent danger.

The symbols on the product

Explanation of symbols used on the Epson product for safety and proper use.

When choosing a place for this product

Guidelines for selecting a suitable location for the printer to ensure proper operation.

When setting up this product

Important precautions to follow when setting up the printer.

When using this product

Key instructions and precautions for operating the printer.

When handling the ink cartridges

Guidelines for safe and proper handling of ink cartridges.

Note on this Guide

Information regarding symbols and notes used within the guide.

Meaning of Symbols

Explanation of warning and caution symbols used in the guide.

Illustrations

Note on illustrations used in the documentation.

Operating System Versions

Abbreviations used for operating systems in the manual.

Printer Parts

Front Components

Identification and description of the printer's front components.

Paper basket

Output receptacle for printed paper, preventing creases and dirt.

Poster board support

Component to lift for smooth poster board feeding.

Control panel

The main interface for printer operation and status.

Alert lamp

Indicator for printer status and error occurrences.

Roll paper cover

Protective cover for roll paper, preventing dust.

Roll rests

Supports for temporarily resting roll paper.

Printer cover

Cover to be opened for cleaning or jam clearing.

Attachment container

Storage for print head protective material and accessories.

Maintenance Box

Absorbs waste ink; replacement message indicates need.

Ink cartridges

Slots for installing ink cartridges.

Roll lock lever

Lever to lock roll paper in place on the adapter holder.

Adapter holder

Component for attaching the roll paper adapter.

Adapter guides

Guides for attaching the roll paper adapter.

Paper slot

Loading slot for roll paper and cut sheets.

Print head

Component that fires ink to create prints.

Status light

Indicates network transmission speed through color.

LAN port

Connection port for the LAN cable.

Data light

Indicates network connection status and data reception.

USB port

Port for connecting a computer via USB cable.

Option port

Connects optional units like the auto take-up reel.

AC inlet

Connection point for the power cable.

Option slot

Slot for optional units like hard disk or PostScript expansion.

Vents

Air vents for printer cooling; do not block.

Roll paper adapter

Adapter lock lever

Lever to lock/unlock the roll paper adapter.

Size lever

Switch for roll-core size adjustment.

Control panel

P button (power button)

Turns the printer power on and off.

P light (power light)

Indicates printer operational status (on, flashing, off).

M button (Load/Remove Paper button)

Accesses the Load/Remove Paper menu.

Screen

Displays printer status, menus, and error messages.

Menu button

Displays the menu for the currently selected tab.

y button (back button)

Navigates up one level in the menu hierarchy.

l/r buttons (left and right arrow buttons)

Selects tabs and positions cursors.

u/d buttons (Up/Down buttons)

Selects menu items, parameters, or feeds/rewinds paper.

Z button

Confirms settings, displays sub-menus, or executes actions.

J button (Help button)

Displays the printer driver help information.

Maintenance button

Displays the Maintenance menu.

W button (pause/cancel button)

Pauses or cancels printing and closes menus.

Feed/Cut Media button

Manually cuts roll paper using the built-in cutter.

Screen View

Messages

Displays printer status, operation, and error messages.

Tabs/Info Display Area

Area displaying tabs and detailed information.

The Print Queues Tab

Displays print job information in the info display area.

The Paper Tab

Displays loaded paper information in the info display area.

The Ink Tab

Shows ink cartridge status in the info display area.

The Maintenance Tab

Displays Maintenance Box status in the info display area.

Features

Realizing High Resolution and Productivity

Achieving high definition and productivity with new print heads.

Newly developed print heads

Features of the built-in 2.66 inch μTFP heads.

Amount of paper feed detection/adjustment function

Technology to reduce feeding differences and improve precision.

Pigmented inks with superior resistance

Benefits of pigment inks for longevity and light resistance.

Multi-colored black ink system

Description of the two black ink system for improved image quality.

Superior Ease of Use

Highlights user-friendly features of the printer.

Spindle-free roll paper adapter makes loading roll paper a snap

Ease of loading and removing roll paper with the adapter.

Ease of Maintenance

Front access for maintenance tasks and consumables.

Auto nozzle check function

Function to reduce downtime by checking clogged nozzles.

Improved color adjustment function (Epson Color Calibration Utility)

Software for color calibration using built-in printer sensors.

Improved energy efficiency with sleep mode and Power Off Timer

Features for reducing power consumption and saving energy.

Various Options

Overview of optional printer enhancements.

Optimized printing (Hard disk unit)

Saving, queuing, and reprinting jobs with the optional hard disk.

Notes on Usage and Storage

Installation space

Required space around the printer for proper operation and maintenance.

Notes when using the printer

Precautions for preventing breakdowns and maintaining print quality.

Notes when not using the printer

Guidelines for storing the printer to ensure future proper use.

Notes on handling ink cartridges

Important points for handling ink cartridges to maintain print quality.

Notes on handling paper

Points to note when handling and storing paper for quality.

Notes on handling printed paper

Guidelines for maintaining long-lasting, high-quality print results.

Notes on handling printed paper

Further advice on handling prints to prevent smudging and color distortion.

Introducing the Software

Software on the Disc

List of software included on the supplied disc and installation.

Software on the Website

Information on obtaining latest software versions from the Epson website.

Remote Manager

Software for network operation via web browser.

Summary of the Printer Driver

Summary of the Utility Tab

Overview of maintenance functions available in the printer driver's Utility tab.

Installing individually

Software on the Website

Starting and Closing Software

Starting

Methods for launching software applications.

Closing

Methods for exiting software applications.

Uninstalling Software

Basic Operations

Loading and Removing the Roll Paper

Procedure for loading and removing roll paper from the printer.

Attaching the Roll Paper Adapter

Steps to attach the roll paper adapter to the printer.

Loading Roll Paper

Step-by-step instructions for loading roll paper into the printer.

Cutting the roll paper

Methods for cutting roll paper after printing.

Removing Roll Paper

Procedure for removing and storing roll paper.

Loading and Removing Cut Sheets

Procedures for loading and removing cut sheets.

Loading Cut Sheets

Procedure for loading cut sheets into the printer.

Removing Cut Sheets

Procedure for removing cut sheets after printing.

Loading and Removing Poster Board

Procedures for loading and removing poster board.

Loading Poster Board

Procedure for loading poster board into the printer.

Removing Poster Board

Procedure for removing poster board after printing.

Checking and Setting the Paper Type

Procedure to check and set the loaded paper type.

Replacing Paper

Steps for replacing the paper currently loaded in the printer.

Using the Auto Take-up Reel Unit

Information on how to use the optional auto take-up reel unit.

Using the Control Panel

How to use the control panel for the auto take-up reel unit.

Attaching the Roll Core

Steps for attaching the roll core to the auto take-up reel unit.

Attaching the Paper

Procedure for attaching roll paper to the auto take-up reel unit.

Using the Tensioner

Instructions for using the tensioner with specific paper types.

Removing Paper from the Auto Take-up Reel Unit

Procedure for removing paper from the auto take-up reel unit.

Storing the Sensor

Instructions for storing the auto take-up reel unit sensor.

Using the Paper Basket

Procedure for using the paper basket to collect prints.

Basic Printing Methods

Explanation of how to print and cancel printing.

Printing (Windows)

Steps for printing from Windows applications.

Printing (Mac OS X)

Steps for printing from Mac OS X applications.

Canceling Printing (Windows)

Procedure for canceling print jobs from Windows.

Canceling Printing (Mac OS X)

Procedure for canceling print jobs from Mac OS X.

Canceling Printing (from the Printer)

Procedure for canceling print jobs directly from the printer.

Printable area

Description of the printer's printable areas.

Setting Power Saving

Configuration of printer power management options.

Using the Optional Hard Disk Unit

Information on using the optional hard disk unit.

Saving Print Jobs

Printer driver settings for saving print jobs.

Viewing and Printing Saved Print Jobs

Procedure to view and print saved jobs from the control panel.

Using the Printer Driver (Windows)

Displaying the Settings Screen

Accessing the printer driver settings dialog.

Display from the Control Panel

Accessing driver settings via the Windows Control Panel.

Displaying Help

Accessing printer driver help information.

Customizing the Printer Driver

Saving and changing driver display items as preferred.

Adding a Paper Type

Registering new paper information for custom paper settings.

Rearranging display items

Customizing the display order of driver settings.

Summary of the Utility Tab

Overview of maintenance functions available in the printer driver's Utility tab.

Using the Printer Driver (Mac OS X)

Displaying the Settings Screen

Viewing the printer driver settings screen on Mac OS X.

Displaying Help

Accessing help information within the printer driver.

Using Presets

Saving and loading frequently used settings.

Saving to Presets

Steps for saving current settings as a preset.

Deleting from Presets

Procedure for removing saved presets.

Using Epson Printer Utility 4

Starting Epson Printer Utility 4

Steps to launch Epson Printer Utility 4.

Epson Printer Utility 4 Functions

Overview of maintenance functions available in the utility.

Printing Varieties

Auto Color Adjustment by PhotoEnhance (Windows Only)

Using PhotoEnhance for automatic color correction in Windows.

Correct color and print

Driver's automatic color correction modes for matching color space.

Printing Black and White Photos

Adjusting settings for black and white photos.

Borderless Printing

Printing data without margins on the paper.

About Roll Paper Cutting

Methods for cutting roll paper when performing borderless printing.

Setting Procedures for Printing

Steps to configure printing settings like Media Type and Borderless.

Enlarged/Reduced Printing

Enlarging or reducing the size of print data.

Fit to Page printing

Automatically resizing print data to fit the paper size.

Fit to Roll Paper Width (Windows only)

Resizing print data to fit the roll paper width in Windows.

Custom

Specifying custom enlargement or reduction ratios.

Fit to Page/Scale to fit paper size

Resizing print data to fit the paper size or roll width.

Fit to Roll Paper Width (Windows Only)

Resizing print data to fit the roll paper width.

Custom Scale Setting

Setting custom print scale ratios for printing.

Multi-Page Printing

Printing multiple pages of a document on one sheet of paper.

Poster Printing (Enlarge to cover several sheets and print - Windows only)

Enlarging and dividing print data to create posters.

Joining the output paper together

Procedures for joining printed pages for poster creation.

Printing at Non-Standard Sizes

Printing documents at non-standard sizes.

Banner printing (on roll paper)

Printing banners and panoramic pictures on roll paper.

Layout Manager (Windows Only)

Placing multiple print data pieces on paper for printing.

Saving and Recalling Settings

Saving and loading Layout Manager arrangements and settings.

Color Management Printing

About Color Management

Explanation of color management and its role in print reproduction.

Color Management Print Settings

Methods for performing color management printing.

Setting color management with the applications

Using applications with color management functions.

Setting color management with the printer driver

Making color management settings via the printer driver.

Setting profiles

Settings for input, printer profiles, and intent for color management.

Set color management to off

Disabling color management in the driver for specific OS versions.

Color management printing by Host ICM (Windows)

Using Host ICM for color management in Windows.

Color management printing by ColorSync (Mac OS X)

Using ColorSync for color management in Mac OS X.

Color management printing by Driver ICM (Windows Only)

Using Driver ICM for color management in Windows.

Using the Control Panel Menu

Menu Operations

Steps for navigating and accessing menus on the control panel.

Menu List

Items and options available in the control panel menus.

Custom Paper Setting

Registering paper information for custom settings.

Maintenance menu

Maintenance operations available through the control panel.

Setup menu

Setup options for printer configuration.

Printer Status

Information on printer status, firmware, and options.

Network Setup

Configuration settings for printer network connectivity.

Option Setup

Settings for optional accessories like PostScript 3 Expansion Unit.

Preferences

Customizable printer preferences like language and power saving.

Administrator Menu

Menu for administrator password and system settings.

Maintenance

Maintaining the Print Head and so on

Performing print head and paper feeding maintenance.

Automatically detecting clogged nozzles

Printer's function to detect and clean clogged nozzles automatically.

Checking for clogged nozzles using the printed check pattern

Visual inspection of nozzle check pattern and cleaning if needed.

Cleaning the print head

Procedures for cleaning the print head surface.

Check And Clean Nozzle

Checking nozzle status and cleaning only clogged arrays.

Adjusting print misalignments (Head Alignment)

Adjusting print head for misaligned lines or grainy results.

Adjusting paper feeding (Paper Feed Adjust)

Correcting banding issues with paper feed adjustments.

Checking for clogged nozzles

Performing nozzle checks from computer or control panel.

Powerful Cleaning

Performing advanced head cleaning with administrator password.

Replacing Consumables

Procedures for replacing ink cartridges and maintenance boxes.

Replacing Ink Cartridges

Procedure for replacing expended ink cartridges.

Replacing Maintenance Boxes

Procedure for replacing maintenance boxes when full.

Replacing the Cutter

Procedure for replacing the printer's built-in cutter.

Cleaning the Printer

Instructions for cleaning the printer's exterior and interior.

Cleaning the outside

Instructions for cleaning the exterior of the printer.

Cleaning the inside

Procedures for cleaning internal printer components.

Cleaning the roller

Cleaning the printer's rollers by feeding plain paper.

Cleaning Inside the Printer

Steps to clean internal parts after ensuring printer is off.

Platen section

Cleaning the platen area of the printer.

Ink absorbing areas

Cleaning ink absorbing areas to remove dust and particles.

Paper feed sensor

Cleaning the paper feed sensor.

Cleaning the Paper Slot

Instructions for cleaning the paper slot.

Problem Solver

What to do When a Message is Displayed

Troubleshooting steps for various printer messages.

Paper Load Error

Troubleshooting steps for paper loading errors.

Paper Edge Detect Error

Troubleshooting steps for paper edge detection issues.

Paper Load Error

Troubleshooting steps when paper is not fed correctly.

Paper Eject Error

Troubleshooting steps when paper cannot be ejected.

Paper Cut Error

Troubleshooting steps for uncut paper.

Paper Size Error

Troubleshooting steps for unsupported paper sizes.

Paper Sensor Error

Troubleshooting steps for paper sensor errors.

F/W Install Error

Troubleshooting steps for firmware installation errors.

Command Error

Troubleshooting steps for command errors related to driver settings.

Reel Unit Error

Troubleshooting steps for auto take-up reel unit errors.

Take-Up Error

Troubleshooting steps for auto take-up reel unit errors.

Perform powerful cleaning on all nozzles

Message prompting powerful cleaning of all nozzles.

Head maintenance

Instructions for head maintenance procedures.

When a Maintenance Call/Service Call Occurs

Guidance for printer maintenance or service calls.

Troubleshooting

General troubleshooting steps for printer issues.

You cannot print (because the printer does not work)

Troubleshooting steps when the printer is not functioning.

The printer driver is not installed properly (Windows)

Steps to check and resolve printer driver installation issues.

The printer driver is not installed properly (Mac OS X)

Steps to check and resolve printer driver installation issues.

The printer is not communicating with the computer

Troubleshooting steps for communication issues between printer and computer.

Is the USB hub recognized correctly?

Troubleshooting USB hub recognition issues.

You cannot print under the network environment

Troubleshooting network connectivity issues.

The printer has an error

Guidance for resolving printer errors.

The printer stops printing

Troubleshooting steps when printing stops unexpectedly.

The printer sounds like it is printing, but nothing prints

Troubleshooting when print head moves but no output is produced.

The nozzle check pattern is not printed correctly

Troubleshooting issues with nozzle check pattern printing.

The prints are not what you expected

Troubleshooting issues related to poor print quality.

Is the print head scuffing the printed surface?

Troubleshooting print head scuffing on printed surface.

Is the print head scuffing the edge of the paper?

Troubleshooting print head scuffing on paper edges.

Is the print head scuffing the trailing edge of the paper?

Troubleshooting print head scuffing on trailing edge.

Is the print head scuffing the left/right edges of the paper?

Troubleshooting print head scuffing on left/right edges.

Is the interior of the printer dirty?

Cleaning the printer's interior rollers.

Clean around the print head

Instructions for cleaning print head, caps, and wipers.

Feeding or ejecting problems

Troubleshooting paper feeding and ejection issues.

Roll paper jam

Step-by-step procedure for removing jammed roll paper.

Cut sheets jam

Procedure for removing jammed cut sheets.

The control panel display keeps turning off

Troubleshooting when the control panel display turns off.

The paper is not cut cleanly

Troubleshooting issues with paper cutting.

Roll paper is loaded, but I cannot see the paper inside the printer

Troubleshooting when roll paper is loaded but not visible.

A light is visible inside the printer

Information about the internal light indicating printer status.

The administrator password has been lost

Guidance for recovering a lost administrator password.

Head cleaning starts when the printer is turned on

Explanation for automatic head cleaning on printer startup.

The printer turned off due to a power cut

Troubleshooting printer shutdown issues.

Cannot turn off the printer

Troubleshooting printer power-off issues.

Appendix

Options and Consumable Products

List of available printer options and consumable products.

Epson Special Media

Recommended Epson special media for high-quality results.

Ink cartridges

Information and product numbers for ink cartridges.

Others

Other printer parts and consumables.

Maintenance Box

Replacement part for end-of-service-life maintenance box.

Auto Cutter Spare Blade

Part number for the auto cutter spare blade.

Cleaning Stick

Cleaning stick for ink absorbing areas and print heads.

Roll Adapter

Roll paper adapter supplied with the printer.

Auto Take-up Reel Unit

Information on installing the auto take-up reel unit.

Hard Disk Unit

Information on using the optional hard disk unit.

Adobe® PostScript® 3™ Expansion Unit

Unit for enabling PostScript printer functionality.

Roll Paper Belt

Holder to prevent roll paper unrolling after removal.

Cleaning Sheet

Cleaning sheet for cleaning the paper slot.

Supported Media

List of media supported by the printer.

Epson Special Media Table

Meaning of table titles for supported paper sizes.

Cut sheet

Details for premium photo papers in cut sheet format.

Supported Commercially Available Paper

Specifications for non-Epson media.

Before Printing on Commercially Available Paper

Procedure for configuring settings for non-Epson paper.

Notes When Moving or Transporting the Printer

Precautions for moving and transporting the printer.

System Requirements

System requirements for the printer driver.

Specifications Table

Technical specifications of the printer.

Information of EU Declaration of Conformity

Full text of the EU declaration of conformity.

Where To Get Help

Technical Support Web Site

Epson's website for technical support and downloads.

Contacting Epson Support

Information to provide for faster Epson support.

Help for Users in North America

Technical support resources for North American users.

Help for Users in Europe

Contact information for Epson support in Europe.

Help for Users in Australia

Technical support resources for Australian users.

Help for Users in Singapore

Support and service information for Epson Singapore.

Help for Users in Thailand

Support and service information for Epson Thailand.

Help for Users in Vietnam

Support and service information for Epson Vietnam.

Help for Users in Indonesia

Support and service information for Epson Indonesia.

Help for Users in Hong Kong

Technical support and after-sales services for Hong Kong users.

Help for Users in Malaysia

Support and service information for Epson Malaysia.

Help for Users in India

Support and service information for Epson India.

Help for Users in the Philippines

Technical support and after-sales services for Philippines users.

Software License Terms

OPEN SOURCE SOFTWARE LICENSE

License terms for open source software included with the printer.

Net-SNMP license

License terms for Net-SNMP.

Sun RPC License

License terms for Sun RPC programs.

ncftp license

License terms for ncftp.

e2fsprogs license

License terms for e2fsprogs.

MIT license

License terms for jQuery.

Bonjour

License terms for the Bonjour open source software.